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Royal Gadget USA Help Center
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Welcome to the Royal Gadget Help Center!
Here you’ll find answers to common questions about your gadgets, shipping, warranty, upgrades, and more.
Still need help? Contact our support or use the 24/7 Digital Assistant.

  • 📱 Power Case – Quick Start Guide
    📱 Power Case – Quick Start Guide Hi there! Thank you for choosing our Power Case. We’re happy to help you get started and ensure you enjoy the best performance. ✅ How to Use Your Power Case: 1. Charging Your Phone: - Slide your phone gently into the case (refer to the guide printed on the inside of the case). - Press and hold the button on the back of the case for 10 seconds. - The case will turn on and begin charging your phone automatically. 2. Charging Your Power Case: - Plug the charging cable into the case. - You can charge the case with or without your phone inside. - If charging with your phone inside, make sure the case is turned off to avoid battery drainage. 🔋 Battery Saving Tip: For best results, always turn off the case when not actively charging your phone. Leaving it on may cause both the phone and case batteries to drain faster. If you have any questions or need further help, feel free to contact our Warranty Support Team. We’re always here for you! Best regards, Warranty Customer Support Royal Gadget USA
  • 🎧 Bluetooth Headphones – Quick Start Guide
    🎧 Bluetooth Headphones – Quick Start Guide Hi there! Thank you for choosing our Bluetooth Headphones. Follow these simple steps to get started: ✅ How to Pair Your Headphones: 1. Power On & Pairing Mode: * Slide the On/Off switch to On, then press and hold the button for 7 seconds. * The LED light will start blinking red and blue, indicating the headphones are in pairing mode. 2. Connect to Your Device: * Open Bluetooth settings on your phone or device. * Look for your BT Headphones in the list and tap to connect. * Once connected, the LED light will turn solid blue. You're now ready to enjoy wireless sound! If you need further assistance, feel free to reach out. We're here to help. Best regards, Warranty Customer Support Royal Gadget USA
  • ☀️ Solar Power Bank – Quick Start Guide
    ☀️ Solar Power Bank – Quick Start Guide Hi there! Thank you for choosing our Solar Power Bank. To ensure you're using it correctly and getting the most out of it, please follow the instructions below: 🔌 How to Charge the Solar Power Bank: 1. Solar Charging: * Place the charger under direct sunlight with the solar panel facing up. * Solar charging is designed for emergency use and may take several days to reach a partial charge. * It’s ideal for emergency calls or short usage when no outlets are available. 2. USB-C Cable Charging (Recommended): * Use the included Type-C cable to charge the power bank via wall outlet. * A full charge takes approximately 4 hours. * You’ll know it’s fully charged when all 4 green indicator lights are on. 🔋 How to Use the Solar Power Bank: 1. Wireless Charging (QI): * Place your phone on the wireless charging area. * Make sure the light turns on to confirm it’s charging. 2. Wired Charging: * Use a USB-C cable to connect your phone to the power bank. * Charging will begin automatically once connected. 🔧 Tip: Always fully charge via cable before outdoor trips, and use solar power for top-ups in emergencies. If you need further assistance, we’re here for you. Best regards, Warranty Customer Support Royal Gadget USA
  • 🔊 Waterproof Bluetooth Speaker – Quick Start Guide
    🔊 Waterproof Bluetooth Speaker – Quick Start Guide Hi there! Thank you for choosing our Waterproof Bluetooth Speaker. Follow these simple instructions to get started and enjoy high-quality sound wherever you go. 🔋 Charging the Speaker: * Before first use, charge the speaker for at least 4 hours using the included cable. * While charging, the indicator light will be red. * Once fully charged, the light will turn blue. 🔗 How to Pair via Bluetooth: * Press and hold the Power button for 7 seconds until the light begins to blink. * On your phone or Bluetooth-enabled device, search for: AiPro200. * Tap to connect. Once connected, the light will stop blinking. 🔉 Controls & Features: * Use the volume buttons directly on the speaker to adjust sound. * The Play/Pause button can also be used to answer incoming phone calls. * If you have two AiPro200 speakers, you can pair both to the same device and place them in different areas of the room for stereo sound. 💧 Note: This speaker is waterproof, perfect for poolside, beach, or shower use — but avoid full submersion. Enjoy the music! If you need help, we’re always here. Best regards, Warranty Customer Support Royal Gadget USA
  • 🛡️ How to Registration For Warranty
    Thanks for reaching out about warranty registration! Here’s a quick breakdown of how it works: 🛡️ Why Register? Registering your product activates the warranty. If anything goes wrong — like a defect or malfunction — we’ll be able to assist you with support, repair, or a replacement. 📋 What You’ll Need: To complete your registration, you’ll be asked for: - The product model and serial number (usually found on the box or product). - Proof of purchase, like a receipt or order number (if available). - Your contact information, so we can reach you if needed. ✅ Why It’s Important: - Activates your warranty coverage. - Allows us to track your product for future support. - Ensures you receive important updates or recall notifications. 📨 Next Steps: Once you fill out the form and submit your details, you’ll get a confirmation on the screen or via email — and your product will be officially registered! Have more questions? Please contact to our specialist Best regards, Warranty Customer Support Royal Gadget USA
  • 🔁 How does the Replacement & Upgrade process work?
    🔁 Replacement & Upgrade Options Hi there! 😊 Thanks for reaching out — we’re happy to assist you with your warranty or upgrade request. Here’s everything you need to know: ✅ Your Coverage: - You have a Lifetime Full Coverage Warranty & Upgrade - This includes protection against breakages, water damage, and more - You can upgrade to a newer model anytime — no time limits! 💳 Upgrade / Replacement Fees: To keep things simple and fast, a shipping & handling fee applies: - $29.95 for Power Cases - $38.95 for Headphones, Speakers, and Solar Chargers 📦 International shipping is available! If you're outside the U.S., an additional international shipping fee will apply (non-refundable). We'll confirm the exact total with you before you complete your order. We’re here to make the process easy and clear — feel free to ask if you have any questions! Best regards, Warranty Customer Support Royal Gadget USA
  • 📱 How do I upgrade my iPhone Power Case?
    Hi there! 👋 Great news — you're ready to move forward with your iPhone Power Case replacement/upgrade! 🎉 Please note that we usually ask customers to return the old case and pay for shipping, but you can toss the old case, and we'll take care of the rest! 💸 📱 Important Note: If you need a 12/13 Pro Max, please select the 14 Pro Max option — the case is fully compatible with both. 🔗 To place your order: 1. Visit this link: https://www.royalgadgetusa.com/product-page/power-case-for-iphone?origin=side+cart 2. Add your desired model to the cart 3. Apply your exclusive discount code at checkout: PWC30 🧾 Your replacement is fully covered under warranty — just pay the $29.95 shipping & handling fee per item. As a valued returning customer, you can also purchase additional cases at the same discounted rate! 🎁 🌍 International Shipping Notice: Additional international shipping and handling fees apply to orders shipped outside the USA. The exact amount will be confirmed after the shipping label is issued, and it may vary. Please note these international shipping fees are non-refundable. 🚚 Shipping Days: We ship every Tuesday and Thursday. Delivery typically takes 5–8 business days from the ship date. Once payment is received, we’ll process your order right away. Easy peasy! 💳 If you have any questions along the way, just let us know — we’re happy to help! Best regards, Warranty Customer Support Royal Gadget USA
  • 📱 How do I upgrade my Galaxy Power Case?
    Hi there! 👋 Great news — you're ready to move forward with your Galaxy Power Case replacement/upgrade! 🎉 Please note that we usually ask customers to return the old case and pay for shipping, but you can toss the old case, and we'll take care of the rest! 💸 🔗 To place your order: 1. Visit this link: https://www.royalgadgetusa.com/product-page/power-case-for-galaxy?origin=side+cart 2. Add your preferred model to the cart 3. Apply the discount code at checkout: PWC30 🧾 Your replacement is covered under warranty, with a $29.95 shipping and handling fee per item. As a valued returning customer, you can also order additional cases for the same discounted rate! 🎁 🌍 International Shipping Notice: Additional international shipping and handling fees apply to orders shipped outside the USA. The exact amount will be confirmed after the shipping label is issued, and it may vary. Please note these international shipping fees are non-refundable. 🚚 Shipping Days: We ship every Tuesday and Thursday, with delivery usually taking 5–8 business days from the ship date. Once your payment is received, we’ll process your order immediately. Easy peasy! 💳 If you have any questions or need assistance, just let us know — we’re here to help! Best regards, Warranty Customer Support Royal Gadget USA
  • 🎧 How do I upgrade my Bluetooth Headphones?
    Hi there! 👋 Great news — you're ready to move forward with your Headphones replacement/upgrade! 🎉 While we usually ask customers to return their old headphones and cover the shipping, in your case, you can dispose of the old headphones, and we’ll handle the rest! 💸 🔗 To place your order: 1. Visit this link: https://www.royalgadgetusa.com/product-page/bluetooth-headphones?origin=side+cart 2. Add the headphones to your cart 3. Apply your discount code at checkout: HPBT40 🧾 Your replacement is covered under warranty, with a $38.95 shipping and handling fee per item. As a valued returning customer, you can order additional headphones at the same discounted rate! 🎁 🌍 International Shipping Notice: For shipments outside the USA, additional international shipping and handling fees apply. The exact amount will be confirmed once the shipping label is created, and may vary. Please note these international fees are non-refundable. 🚚 Shipping Days: We ship every Tuesday and Thursday, with typical delivery times of 5–8 business days from the ship date. Once your payment is received, we’ll process your order right away. Easy peasy! 💳 If you have any questions, feel free to reach out — we’re here to help! Best regards, Warranty Customer Support Royal Gadget USA
  • ☀️ How do I upgrade my Solar Power Bank?
    Hi there! 👋 Great news — you're ready to move forward with your Solar Power Bank replacement/upgrade! ☀️ Normally, we ask customers to return their old unit and cover shipping, but you can simply toss the old one, and we’ll take care of the rest! 💸 🔗 To place your order: 1. Visit this link: https://www.royalgadgetusa.com/product-page/magnetic-wireless-solar-charger?origin=side+cart 2. Add the product to your cart 3. Apply your discount code at checkout: SOL40 🧾 Your replacement is covered under warranty, with a $38.95 shipping and handling fee per item. As a valued returning customer, you can order additional solar chargers for the same discounted rate! 🎁 🌍 International Shipping Notice: Additional international shipping and handling fees apply for shipments outside the USA. The exact amount will be confirmed once the shipping label is issued and may vary. Please note these international fees are non-refundable. 🚚 Shipping Days: We ship every Tuesday and Thursday, with delivery typically taking 5–8 business days from the ship date. Once payment is received, we’ll process your order promptly. Easy peasy! 💳 If you have any questions, just ask — we’re happy to help! Best regards, Warranty Customer Support Royal Gadget USA
  • 🔊 How do I upgrade my Waterproof Bluetooth Speaker?
    Hi there! 👋 Great news — you're ready to move forward with your Waterproof Speaker replacement/upgrade! 🎉 While we typically ask customers to return the old speaker and cover shipping, you can simply toss the old one, and we’ll handle the rest! 💸 🔗 To place your order: 1.Visit this link: https://www.royalgadgetusa.com/product-page/waterproof-speaker?origin=side+cart 2. Add your preferred speaker to your cart 3. Apply your discount code at checkout: BTSP40 🧾 Your replacement is covered under warranty, with a $38.95 shipping and handling fee per item. As a returning customer, you can order additional speakers for the same discounted rate! 🎁 🌍 International Shipping Notice: Additional international shipping and handling fees apply for orders outside the USA. The exact amount will be confirmed once the shipping label is created and may vary. Please note these international fees are non-refundable. 🚚 Shipping Days: We ship every Tuesday and Thursday, with typical delivery times of 5–8 business days from the ship date. Once your payment is received, we’ll process your order immediately. Easy peasy! 💳 If you have any questions, just let us know — we’re here to help! Best regards, Warranty Customer Support Royal Gadget USA
  • 📽️ How do I upgrade my Projector?
    Hi there! 👋 We’re happy to assist you with your Ai-Pro Projector replacement under your Lifetime Full Coverage Warranty. 🛡️ Warranty Coverage Includes: * Unlimited replacements covered under your lifetime warranty * Applies to manufacturing defects and product-related damages * Does not cover lost or stolen projectors 🔁 Return & Replacement Process: 1. Return your damaged projector to us to begin the replacement process 2. Projector must be in its original condition, with all accessories and packaging included 3. Our technical team will inspect the returned unit 4. Once approved, a brand-new (not refurbished) projector will be shipped to you 💳 Replacement Fees: These cover shipping, handling, and processing costs: AiPro 12000 / 12500 – $399 AiPro 13000 – $499 AiPro 15000 – $599 ✅ All replacements are brand new, shipped after your returned unit is approved. 🌍 International Customers: Orders shipped outside the U.S. will incur an additional international shipping fee, which is non-refundable. We will confirm the exact amount once the return is processed. 📩 Next Step: To request your replacement or upgrade, simply reply to this message and let us know the model you need replaced. We’ll guide you through the return instructions and get your new projector ready! We're here to help every step of the way — if you have any questions or concerns, don’t hesitate to ask. Best regards, Warranty Customer Support Royal Gadget USA
  • 🔒 What does the lifetime warranty cover?
    🛡️ Our lifetime warranty covers: Product defects Malfunctioning units Damage (including drops, cracks, or water) Product dissatisfaction or preference changes It’s simple: if your gadget stops working or you’re not happy with it — we’ll help you replace or upgrade it. We’re here to make the process easy and clear — feel free to ask if you have any questions! Best regards, ❤️ Warranty Customer Support
  • 🔁 Can I replace my product if it’s lost or damaged?
    Yes! As long as your warranty is registered, you're eligible for unlimited free replacement or upgrade, even if the product is damaged, lost, or just worn out. No receipt needed — just use our Digital Assistant to request it. We’re here to make the process easy and clear — feel free to ask if you have any questions! Best regards, ❤️ Warranty Customer Support
  • 📞 How do I contact customer support?
    You can reach us anytime through: The Digital Assistant on the right corner bottom on our website Our contact form on the Support page Or directly via email: RoyalGadgetUSA@Gmail.com We respond within 48 hours, usually faster! We’re here to make the process easy and clear — feel free to ask if you have any questions! Best regards, ❤️ Warranty Customer Support
  • 🤖 How do I use the Royal Gadget Digital Assistant?
    Our Digital Assistant makes it even easier — no waiting, no phone calls, no stress. Tap the Digital Assistant icon at the bottom-right of our site. 🤖 Available 24/7 right on our website 🔁 Helps with upgrades & replacements 📘 Offers setup tips and instructions Need something more? A real human is always just one message away. We’re here to make the process easy and clear — feel free to ask if you have any questions! Best regards, ❤️ Warranty Customer Support
  • 📦 How long does shipping take?
    🚚 Shipping Days: We process and ship every Tuesday and Thursday, with typical delivery times of 5–8 business days from the ship date. You'll receive a confirmation email as soon as your order ships. 🌍 International Shipping Notice: Additional international shipping and handling fees apply for orders outside the USA. The exact amount will be confirmed once the shipping label is created and may vary. Please note these international fees are non-refundable. Best regards, ❤️ Warranty Customer Support
  • 📝 Do you offer tracking for my order?
    Yes! Every order includes tracking. Once your order ships, you’ll get an email with your tracking number and a link to follow your package in real time. Best regards, ❤️ Warranty Customer Support
  • 🌍 Do you ship internationally?
    📦 International shipping is available! If you're outside the U.S., an additional international shipping fee will apply (non-refundable). We'll confirm the exact total with you before you complete your order. We’re here to make the process easy and clear — feel free to ask if you have any questions! Best regards, ❤️ Warranty Customer Support
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